Kent vet group becomes first to scoop gold from Investors in Customers – VetNurse News – Vet Nurse

Kent-based Pennard Vets has become the first in the country to be awarded gold accreditation from Investor in Customers (IIC).

IIC is an independent customer experience agency which conducts assessments, develops insights and awards annual accreditations to businesses.

For its accreditations, IIC uses feedback from customers, employees and the management team to assess the customer experience delivered by an organization.

Customer services manager at Pennard Vets, Collette Rednall, who is also an IIC Ambassador, said: “We are the first in our industry to go through the rigorous process and we are thrilled to achieve a gold award.

“There are just 36 businesses in the UK that have achieved gold status – so this a fabulous achievement for every single one of our 100-strong team.”

In 2021 Pennard Vets became the largest veterinary practice in the world to become employee owned, through an Employee Ownership Trust (EOT), meaning its entire team are now practice owners and shareholders in the business.

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